Return & Exchange Policy
We want you training with gear that fits and performs. If something is not right, here is how we handle it.
Return window
You may request a return or exchange within 14 days of receiving your order.
Condition of returned items
To be eligible, the item must be:
- Unused and unwashed, with no signs of training use, sweat, chalk or odour;
- In its original packaging with all tags and accessories included;
- Accompanied by the order number or a copy of the invoice.
For hygiene reasons, we cannot accept returns on items that have been used in a training session. This applies in particular to straps, wraps, gloves and anything worn against the skin.
Exchanges (wrong size)
If you ordered the wrong size, we will exchange it for the correct one, subject to availability and the conditions above. Please check the size guide on the product page before ordering — it is there to save you the trip.
Faulty or incorrect items
If you receive a defective item or the wrong product, contact us within 48 hours of delivery with photos. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Return shipping
- If the return is due to our error (wrong or faulty item), we cover the shipping cost.
- For change-of-mind returns and size exchanges, the customer covers the return shipping cost.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 7–14 business days. For cash-on-delivery orders, refunds are arranged by bank transfer or mobile wallet.
Non-returnable
- Items used in training, for the hygiene reasons described above.
- Items returned after the 14-day window.
- Items missing their original packaging, tags or accessories.
- Discounted or clearance items marked as final sale.
How to start a return
Message us on WhatsApp or email with your order number and a short description of the issue. We will confirm your eligibility and give you the return address.